• Supported Languages in Clientexec

  Clientexec includes built-in support for multiple languages, making it easier to provide services to a global customer base. 🗣️ Currently Supported Languages: Farsi Spanish French Spanish (Mexico) Dutch English Portuguese Bulgarian German Polish 🧭 How to Change Your Language To select the language you want to use in Clientexec: Go to Settings Click on Company Select Localization Choose your preferred language from the dropdown menu ➕Some readers

• Setup WordPress Autoinstall

  Maybe you offer a WordPress hosting package and would like to have WordPress automatically install on Client Accounts? This method is how you would do it using Clientexec and Softaculous. First you need to create some Custom Fields. To do this navigate to **Settings **> **Products **> Custom Fields, then click the Add Custom Field button and in the Popup enter the name for the Custom Field (it can be called Script, System, Auto Install, whatever you want). ![](https://storage.crisp.Some readers

• Adding a new translation language

  If you need to add new language to the application, you will need to create your own language files. Please create a copy of the English (en) language files: \language\core-en.po \language\core-en.mo Then, rename them accordingly to your new language. If you review the file \library\Zend\Locale\Data\Translation.php and search your new language on the array $languageTranslation you will find a code for the language, for example: 'Serbian' => 'sr' so you need to renameSome readers

• How Can an Admin Login as a Client?

  If you are looking to login to a Clients account as a Clientexec admin, use the following steps: Go to Accounts > Clients. Click on the name of the Client you wish to login as. On the right side you will see a panel open up with Client info. Click on the button that looks like an Eye. You are now viewing the Clients account in Client View mode. ClickFew readers

• Auto-Install Scripts Using Softaculous

  To have Softaculous auto-install scripts (such as WordPress) for your clients when setting up their hosting packages, you can follow the steps below: Step 1: Create Softaculous Custom Fields: In your Clientexec admin area, navigate to: Settings -> Products -> Custom Fields Create a Drop Down custom field which will contain the list of scripts you'd like to offer. Add the scripts in the Options that you would like installed, for example None,WordPress,Joomla — You'll want to select 'IncFew readers

• Using CloudFlare Turnstile

  || Available starting in Clientexec 6.7.0 Cloudflare Turnstile is a free tool to replace CAPTCHAs, you can sign up here. To use Cloudflare Turnstile in Clientexec first you need to set up your keys. To do this go to Settings > Plugins > Captcha. Then fill in the following fields: **Field Name ** **Description ** Site Key CloudFlare Turnstile Site Key. | Secret Key | CloudFlaFew readers

• Add link to top menu navigation

  You can navigate to /templates/default/views/layoutpartials/topmenu.html and around line 84 add the following code; <li class="nav-item"> <a href="index.php"> <?php echo $this->user->lang('Home'); ?> </a> </li> You can customize the link and the text by editing the "index.php" and "Home"Few readers

• Adding An Announcement

  To create an Announcement for your Clients in Clientexec, follow these steps: Go To Accounts > Contact Users > Announcements. Click The Add Announcements button. In the Add Announcement box fill out: The Announcement Title. Date (you can change this to display the announcement at a future date). Time (you can change this to display the announcementFew readers

• Changing Language Translations

  We recommend using a free program called "Poedit" to make changes to your translation files, and this article will go through the steps of using it. You can find download it on most operating systems at https://poedit.net/ The first thing you'll need to do is setup your identity on Poedit by going to File - Preferences. You will need to fill in your name and email address in order for it to save properly. ![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3Few readers

• How Can I Change The Numbering Of My Invoices?

  By default, when you install Clientexec, your invoice numbering will start at 1000. If you want to change this number you have a couple of options. Option 1: If this is a fresh install or you currently have 0 invoices, you can go to Settings > Billing > General then for the input Invoice Start Number you can enter the number you want to use. Option 2. IFew readers

• What Do I Put For The Status URL?

  When setting up your server to work with Clientexec you will see an input option called 'Status URL', though this is not necessary to make Clientexec function, this article will help you understand what to put there. The Stats URL field is to display information from for https://phpsysinfo.github.io/phpsysinfo/, you would need to dowFew readers

• Using Captcha

  A Captcha is a type of challenge-response system designed to differentiate humans from robotic computer programs. To use Captcha in Clientexec first you need to set up your keys. To do this go to **Settings **> **Plugins **> Captcha. You then have three options: CloudFlare Turnstile: you can sign up and get your Site Key and Secret key here. (will be added in Clientexec 6.7.0) hCaptcha: you can sign up and get your Site KeFew readers

• Understanding Client Groups and User Roles

  Client Groups in Clientexec allow you to assign different permissions to your Clients. (For example, Priority Clients can be given access to view your Priority Support Department). To view, edit and create new Client Groups (user roles) navigate to Settings > Users > Client Groups. Now, lets take a look at the existing Client Groups: Guest - Guest have limiteFew readers

• Setting up chat for guests

  The first thing you'll need to do is add the code to your website. <script type="text/javascript"> var ce = ce || {}; ce.whoisonline = { options: { enable_location: true, session_days: 5, hide_chat:false, location_cookie_name: 'location_ipinfodb', ipinfodb_key: '7e2a309e38180caf486102979fdd93a20cb2c5603b45448630f3ad860a2802f7', }, log : false } ce.protocol = window.location.protocol; </script> <script src="//www.yourdoFew readers

• How to import domains from Registrar

  The Registrar Domains Importer plugin available in Clientexec helps you to import your domains from the selected registrar. This article will guide you on how to import that data using the importer plugin. Steps : Login to your Clientexec installation, and navigate to **Setting **> **Utilities **> Import Data > Registrar Domains All the registrar plugins you have configured under **Settings **> **Plugins **> **Registrars **will be listed in the Select Registrar drop-downFew readers

• How to import/export clients data from a CSV file

  The Customer Data CSV Importer plugin available in Clientexec helps you to import your clients data from a .csv file. This article will guide you on how to import that data using the importer plugin. Steps : Login to your Clientexec installation, and navigate to **Setting **> **Utilities **> Export Data > Customer Data CSV Select which fields you wish to export Click the "Download" button and it will allow you to download a .csv file ![](https://storage.crispFew readers

• How To Enable CSF Unblock For Clients

  If you have CSF Firewall installed on your cPanel Servers you can allow your Clients the ability to remove IP block on the server's firewall without root or WHM access. || When enabled, this snapin allows your clients to unblock themselves from any cPanel server that has CSF installed. To activate: Go to Settings > Plugins > Snapins. In the dropdown, select CSF Unblock. Select Yes in Enable. For Viewable by all customers you have the option of allowFew readers

• How To Disable Client Registration

  If you are looking to disable the Registration page on your Clientexec, you can do so by following these steps: Go to **Settings **> **Products **> Order Page. For the option Allow Registration select No. (note: This will disable the registration form, however, This does not prevent a user from creating an account while ordering a package. ) Click **Update SettinFew readers

• Adding A Custom User Field

  Are you looking to add an Custom Field to your Sign Up form? An example of a new field you might want to use is a How Did You Find Us input. Here is how you can do this: Go to Settings > Users > Custom Fields. Click the Add Custom Field button. For the name enter How Did You Find Us or whatever you want it to say. Fill out the form options. | **FiFew readers

• Virtualmin Overview

  The Virtualmin server plugin allows Clientexec to automate the management of accounts within the Virtualmin Control Panel software. Virtualmin support is included as of Clientexec 4.2. Supported Functions Create/Delete Virtual Server accounts [1] Suspend/Unsuspend Virtual Server accounts [2] Change username [3] Change password Change domain name Change account package Change IP Address Assign Private IP Address [4] (Items denoted with [#} see known issues)Few readers

• How to import/export data from Clientexec Format

  The Clientexec Format Importer plugin available in Clientexec helps you to import your clients, packages, invoices, tickets and servers from another Clientexec installation. This article will guide you on how to import that data using the importer plugin. Steps : Login to your Clientexec installation, and navigate to **Setting **> **Utilities **> Export Data > Clientexec Format Click the "Download" button and it will allow you to download a .csv.gz file. ![](httFew readers

• How to whitelist server IP address with OpenSRS

  Navigate to http://opensrs.com - go to Manage Your Account > Control Panel > Login with your account > Add IPs for Script/API Access and then add in a new rule, containing your server IP address.Few readers

• Temporarily Disable Login

  Do you need to temporarily disable Client login while still allowing Admin access? Maybe for updating, modifying or testing purposes? You can do this by going to **Settings **> Company > General Options: **Field Name ** **Description ** | Login Disabled | Select YES to temporarily disable login from customers without admin privileges.Few readers

• Using User Status Alias to trigger Notification Rules

  User Status Alias is located on **Settings **> **Users **> Status Aliases The User Status Alias is just a way to have a different name for the existing statuses: Pending Active Inactive Canceled Fraud You can, for example, create some User Status Aliases been alias of the **Active **status. Changing the status of an existing Client to one of the newly created User Status Aliases will not notify your client at all yet. However, you can then use our **NotificationFew readers

• How Do i Import TLD's from Registrar

  To import TLD's into Clientexec from your Registrar, go to Settings > Utilities > Import Data > TLDs and adjust the following: **Field Name ** **Description ** Registrar Select the Registrar you want to import TLDs from. Product Group Select the Product Group you sell Domains under. Margin Enter the margin percentage increase from your TLD pricing in your registrar account. | Override Existing Prices? | SeFew readers

• View A Client's Affiliate Earnings

  To view the amount of Affiliate Commissions that your Clients have pending you check their profiles at **Accounts **> **Clients **> All Clients and then select the Client Account you want to review. Then select the Affiliates tab. Here you can view your clienFew readers

• Dashboard Overview

  Once you have logged into your Clientexec installation, you are sent to your Dashboard The first thing you will see on the Dashboard is the graphs. The Tickets Review Bar Graph gives you informative statistics regarding ticket activity for the last six months. It also shows a goal response time. The darker, forest green color indicates closed tickets while the ${color}[#4da94e](lighFew readers

• How Can Clients Cancel a Package?

  If your client asks how they can cancel their Hosting (or other service) package, here are the steps for them to follow: First they would go to Packages > My Packages in the Client area. Next to the Package they want to cancel they would click on the Clog icon under the Action table and click Cancel Package. They would then fill out the reason for the CanFew readers

• How to get the DirectAdmin plugin working when ClientExec is not installed on the same server as DirectAdmin?

  Be sure that port 2222 is open for egress on the server where Clientexec is installed.Few readers

• How can I search custom fields?

  How to search custom fields in the Clientexec admin area.Few readers

• Auditing Login Attempts in Clientexec

  Are you looking to review failed and successful login attempts to check if someone is trying to access your Clientexec admin area? Clientexec includes built-in logging for this purpose. 📋 How to View Login Attempt Logs Follow these steps to audit login activity: Navigate to: Dashboard → Dashboard → Event List In the dropdown menu, select Login Attempts Click Search You will now see a list of all login attempts — both successful and failed — along with: ✅ Status (SucFew readers

• Allow Clients To View Server Info

  If you want your clients to be able to view server information you can enable this option in the admin area. To enable: Go to Settings > Plugins > Snapins. In the dropdown, select Server Info. Select Yes on Enabled. You have the option to allow all Clients to view this or you can edit which Client Group will be allowed to access. Once enabled this will add a new menu option to the Client area that will allow clients to view the Server info. ![](https://storage.criFew readers

• How to move/merge a package to a different user

  || First, make sure the current recurring fee for the package is not under a Paypal subscription. If it is, make sure to cancel the Paypal subscription before continue. If you are using Clientexec 5.9.0 or higher, it now has the ability to merge packages using a multi-select dropdown in the merge section to select the packages you want to move to the other account. Go to the client profile that has the package. Go to his/her Packages tab and take note of the id of the package youFew readers

• Alert Messages Are Hidden Under Header

  Sometimes your header may be larger then default (especially if you are using a large logo) and you may find that Alert messages get hidden under the header. A quick way to fix this is: Go to Settings > Company > Customize HTML. 2 In the Header box add the following code: <style> .header {z-index: 10 !important;} .alert {z-index: 1002 !important;} </style> Click Update Settings. Your Alert messages should now appear over the header.Few readers

• Where To Change The System Time?

  To change the system time in Clientexec, navigate to Settings > Company > Localization. In the System Timezone dropdown you can select the timezone your business operates in.Few readers

• Add Clientexec Affiliate Tracking To Website

  In Clientexec version 6.6 we introduced a new Affiliate System. If you want to add the tracking links to your website just follow these instructions. (Note: Your Clientexec installation automatically tracks hits). Go to Settings > Affiliates > Custom Links. Copy and paste the code provided there on all your external website pages you want to include the affiliate tracking on. **Example: ** <script src="https://yourclientexecsite.com/templates/default/js/aff.js"></scrFew readers

• Cookie Usage in Clientexec

  Clientexec uses cookies to manage sessions and enhance the user experience by storing minimal, non-sensitive data on a visitor’s device. 🧾 Types of Cookies Used Below are the cookies that Clientexec sets when users interact with the client area: 🔗 Affiliate Cookie Purpose: Tracks affiliate referrals Details: This cookie is created when a customer is referred by an affiliate. It stores the ID of the affiliate (client) who made the referral. Lifespan: Default is **90Few readers

• How To Set The Number Of Announcements on Main Page

  Are you looking to increase or decrease the number of announcements that are shown on the main page of Clientexec? To do this, go to Settings > Company > General and scroll down to Number of Announcements To Show On Main Page, here you can enter how many announcements you want to appear.Few readers

• Crisp Asset HTML

  Add the following HTML to the product description to show assets (Disk Space, Bandwidth, Databases, etc): <div class="items"> <div class="icon"> <i class="fa fa-server"></i> </div> <span>Disk Space:</span> <h5>25 GB</h5> </div> <div class="items"> <div class="icon"> <i class="fas fa-tachometer-alt"></i> </div> <span>Bandwidth</span> <h5>Unlimited</h5> </div> <div class="items"> <div class="icon"> <i class="fas fa-database"></i>Few readers

• Auto Delete Pending Clients/Users

  This will automatically delete pending users after a set amount of days after creating their account but not confirming/approving it. It can also delete Cancelled and Fraud accounts as well. This helps to keep inactive Clients from accumulating in your Clientexec. First ensure you set up the cron job on your cPanel, Directadmin or other panel. You can find those details here. Next, go to Settings > Plugins > Automation Services andFew readers

• How To View Emails Sent From Clientexec

  To view a list of all emails sent from your Clientexec, just follow these steps: Go to Accounts > View Emails. You will now have a list of all emails sent.Few readers

• Customer Sidebar

  A helpful feature that is available with Clientexec is the Customer Sidebar. This is not to be confused with the plugins sidebar [which is on the left]. The customer sidebar is available when you are viewing a customer's profile, ticket, etc., and you click the profile icon at the top right of the screen. Once you hover over the icon, you will see the Customer Sidebar appear. ![](https://storage.crisp.chatFew readers

• Customer Countries Report

  Want to find out what Countries your clients are coming from? This information could be useful when planning future products and services or for knowing where to best spend your Advertising Budget. Clientexec makes this information easy to view. Go to Reports > Accounts > Customer Countries for a simple list of how many Clients are from each country.Few readers

• Where Can I Enter My Terms & Conditions?

  To list your Terms & Conditions on Clientexec, you have two options: Option One - Link To A Remote Page: To link to a remote page go to Settings > Products > Order Page then in the Terms and Conditions URL input box enter the url to your TOS page. Options Two - Display In Clientexec: To display your TOS within ClientExec go to Settings > Products > **OFew readers

• Using the Admin Sidebar

  When you first login to Clientexec, you will notice that the sidebar hasn't been configured yet. This configuration is based on each staff member, so make sure each of them knows how to take advantage and best use this feature. Here you can choose which sidebar plugins you want to use. ![](https://storage.crisFew readers

• Detailed descriptions of some Income Reports and Billing Filters

  "Predicted Income Report" Is based on the active recurring fees with next due date on the respective month, and also already generated invoices with due date on the respective month. So it is calculating the amount over the items you have already invoiced, as well as the items that will be invoiced in the future for the respective month. This one is to know how much you will be billing in the respective months. "Monthly Income Report" Is based on the active customers with active packFew readers

• Adding a profile picture

  Adding a profile picture to your Clientexec account.Few readers

• How To View Overdue Invoices

  Viewing overdue invoices in Clientexec is simple to do! Go to Reports > Income > Overdue Invoices. Here you will be able to view a list of all overdue invoices. You can click on the invoice number to view the full invoice. You can also download a .csv file of all the Overdue Invoices.Few readers

• Change Registrar Logo

  If you do not wish for your clients to see the eNom, ResellerClub, OpenSRS, or NetEarthOne logo when they click on the domain name via the client view, you may simply upload a blank or different logo into the registrar folders located at: eNom: clientexec\plugins\registrars\enom ResellerClub: clientexec\plugins\registrars\resellerclub OpenSRS: clientexec\plugins\registrars\opensrs NetEarthOne: clientexec\plugins\registrars\netearthone || Note: Replace the current logo.png wFew readers

• View Coupon Usuage

  Want to check how your coupon campaign is doing? Clientexec makes it easy to check out how your coupon codes are being used. Go to Reports > Income > Coupon Summary. Select if you want to check Normal (non-recurring) or Recurring coupon usage. In the dropdown, select which Coupon Code you want the results on.Few readers

• Report Chargebacks To MaxMind

  Reporting transactions as chargebacks to MaxMind helps them to detect about 10-50% more fraud and reduce false positives for you. If you are using MaxMind and want to report chargebacks made by your Clients to MaxMind follow these steps: Go to Settings > Plugins > Snapins. In the dropdown select Report Chargebacks To MaxMind. Enable by Selecting Yes. Enter your MaxMind Account ID and MaxMind License Key in the provided inputs. (You can obtain a licenFew readers

• Change The Timezone in Your Clientexec

  To change the timezone in your Clientexec (that will be shown on orders, tickets and so forth), go to Settings > Company > Localization and scroll down to System Timezone. Here you can select the Timezone that your business operates in.Few readers

• Client Social Sharing

  Clientexec features a Social Sharing option that allows your Clients to send out a tweet on Twitter when they make a purchase from your account or on Ticket feedback. They can also make a Facebook post when making a purchase. To find these settings go to Settings > Company > Social Sharing. Options: **Field Name ** **Description **Few readers

• Add A Page To Clientexec

  This is how to add a new page to Clientexec. In this example, we will add a TOS page. Using ftp or filemanager, go to the directory in your clientexec install called plugins/snapin and there add a new directory called content (so it would be plugins/snapin/content/ ), and in the content directory you will create two new files called: PluginContent.php tos.phtml This is the content for the PluginContent.php file: <?php require_once 'modules/admin/models/SnapinPlugin.pFew readers

• Creating Direct Links to Preselect Support Departments

  You can create direct links that automatically preselect a specific support department when clients submit a ticket through the Clientexec portal. This can simplify the user experience and help direct inquiries to the correct department. https://YOURCLIENTEXECURL.com/index.php?fuse=support&controller=ticket&view=submitticket&tickettype=billing In the example above, the Billing Department will be preselected in the support ticket submission form. 🔄 Customizing the Department To preseFew readers

• How Can I Change The Numbering of My Support Tickets?

  By default, when you install Clientexec, your ticket numbering will start at 1000. If you want to change this number you have a couple of options. Option 1: If this is a fresh install or you currently have 0 tickets, you can go to Settings > Support > General then for the input Support Ticket Start Number you can enter the number you want to use. OptionFew readers