How Can Clients Cancel a Package?
If your client asks how they can cancel their Hosting (or other service) package, here are the steps for them to follow:
First they would go to Packages > My Packages in the Client area.
Next to the Package they want to cancel they would click on the Clog icon under the Action table and click Cancel Package.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-12-at-17-38_1g7upeg.png)
They would then fill out the reason for the Cancellation and under Cancellation Type select how soon they would like to cancel the package.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-13-at-14-57_1pjbbpp.png)
And that is it!
Once the Client submits their cancellation request, under Dashboard > Needs Your Attention you will see a pending cancellation request (or go to Accounts > Packages > Cancellations), and you can cancel their packages there.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/2023-03-13_sg5m85.png)
If they pay with a Paypal Subscription, remember to to cancel that.
First they would go to Packages > My Packages in the Client area.
Next to the Package they want to cancel they would click on the Clog icon under the Action table and click Cancel Package.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-12-at-17-38_1g7upeg.png)
They would then fill out the reason for the Cancellation and under Cancellation Type select how soon they would like to cancel the package.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-13-at-14-57_1pjbbpp.png)
And that is it!
Admin Actions:
Once the Client submits their cancellation request, under Dashboard > Needs Your Attention you will see a pending cancellation request (or go to Accounts > Packages > Cancellations), and you can cancel their packages there.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/2023-03-13_sg5m85.png)
If they pay with a Paypal Subscription, remember to to cancel that.
Updated on: 13/03/2023
Thank you!