• What Is The Annual Price For Support/Updates On Owned License?

  The annual price for updates/support on our Clientexec Owned Licenses are $50 per year. However even without paying this fee you can continue to use the current version of Clientexec you had when you purchased your original license and can just pay the $50 fee if/when you wish to update your CE version.Some readers

• I Bought A Clientexec License But It Still Says Trial

  If you recently purchased a new Clientexec License, however you are still seeing 'Trial License' at the bottom of your admin page do not worry. We manually approve all orders, so once your order has been approved the Trial tag will disappear. If after 24 hours this has not happened, just contact us and we will be happy to assist you.Few readers

• Do You Offer Telephone Support?

  No, Clientexec does not currently offer support via telephone. Methods of reaching us: Live Chat Support can be found from our website or in the Clientexec admin area. You can open a support ticket here. You can join our Discord Server here.Few readers

• Can I Migrate from a Self-Hosted License to a Hosted one?

  Yes, we can migrate you from a self-hosted license to our hosted instance. Please open a Support Ticket to get started.Few readers

• How do I cancel my Clientexec license?

  You can cancel your license by logging into our Client Portal at https://www.clientexec.com/members and submitting a cancellation request through our cancellation system on your license.Few readers

• 30 Day Free Trial

  If you have not previously claimed a free trial you may do so by downloading Clientexec from the download page (https://www.clientexec.com/download) and uploading the contents to your web server. During the installation wizard, if a license has not been allocated for your domain a trial license will automatically be generated for you. If your server supports a script auto-installer which supports Clientexec such as Softaculous (/en/article/installFew readers

• Do you offer a discount for switching from a competitor?

  We understand that for established companies investments have already been made in competing products. To make the transition less painful we have instituted the refugee discount. To get started just send an email to [email protected] with your most recent invoice for your owned or leased license for more information.Few readers

• Do we receive the full source code on purchase of ClientExec?

  Clientexec is provided compiled using the ionCube encoder. The files are not available for either viewing or modification with some exceptions. Server Plugins Clientexec is distributed with control panel plugins such as cPanel and DirectAdmin. These plugins are provided unencrypted for customizations or as basis for new plugins you might want to create. Gateway Plugins The gateway plugins are also provided with full source. Again the motivation behind this is to provide owners the flFew readers

• Will you install Clientexec for me?

  Yes, we offer installation services to install Clientexec on your server. Please note that there is a $35.00 charge for this service. If you'd like us to install Clientexec, please submit a support ticket.Few readers

• License Transfer

  Transferring ownership of your purchased license is prohibited unless written permission is obtained from CLIENTEXEC. Only owners with active support will be able to transfer ownership. There will be a transfer fee of $25 USD to the new owner. Licenses may be transferred if: The license was purchased from Clientexec and not through a reseller. The license is an owned license, and has a currently active Support term. If support has expired, it must first be extended. Please openFew readers