Support Email Tags

You can edit your Support email templates at Settings > Company > Email Templates > Support Emails.



You can use the following tags when creating or editing a support email:

Tag	Description
[TICKETNUMBER]	The support ticket number.
[DESCRIPTION]	Support ticket description.
[TICKETURL]	Url to the Support Ticket.
[TICKETSUBJECT]	Subject of Support Ticket.
[TICKETTYPE]	Type of Support Ticket.
[DEPARTMENT]	Department Ticket is assigned too.
[CLIENTNAME]	Client's first and last name.
[CLIENTEMAIL]	Client's Email.
[CLIENTNUMBER]	Client ID Number.
[ORGANIZATION]	Client's Organization.
[COMPANYNAME]	Company name.
[COMPANYADDRESS]	Company address.
[SUPPORTEMAIL]	E-mail to support staff.
[CLIENTAPPLICATIONURL]	URL to Clientexec.
[FORGOTPASSWORDURL]	URL to retrieve forgotten password.
[COMPANYURL]	URL to your web site.

Updated on: 04/04/2023