Google Apps / Gmail Support
Gmail accounts do work 100% with ClientExec for both sending e-mail and pop3 routing rules with the fetchticket service. The following is a quick guide to setting this up:
To create a rule, go to Settings > Support > Routing
Click the Add Routing Rule button.
Give the rule a name and change the request source to E-mail POP3 Fetching.
Also:
- The E-mail server hostname needs to be set to use: ssl://pop.gmail.com
- The E-mail server port should be set to use: 995
(For sending mail, it is ssl://smtp.gmail.com and port 465)
- Add your email address & password.
Change the User Type and Actions tabs if needed and then save.
If you are using both SMTP and POP routing then you need to change a configuration option in gmail, in order for CE to correctly parse the e-mails.
Under Settings, turn off "Conversation View".
By default, Google allows for "threaded" e-mails, which breaks the fetchticket service. Turning off Conversation View fixes the problem.
To create a rule, go to Settings > Support > Routing
Click the Add Routing Rule button.
Give the rule a name and change the request source to E-mail POP3 Fetching.
Also:
- The E-mail server hostname needs to be set to use: ssl://pop.gmail.com
- The E-mail server port should be set to use: 995
(For sending mail, it is ssl://smtp.gmail.com and port 465)
- Add your email address & password.
Change the User Type and Actions tabs if needed and then save.
If you are using both SMTP and POP routing then you need to change a configuration option in gmail, in order for CE to correctly parse the e-mails.
Under Settings, turn off "Conversation View".
By default, Google allows for "threaded" e-mails, which breaks the fetchticket service. Turning off Conversation View fixes the problem.
Updated on: 28/04/2025
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