Articles on: Troubleshooting

[Gmail] Email was not sent due to an error in Email configuration.

This tutorial is for companies that are using Google Mail for their Outgoing SMTP mail settings.


These steps should be taken to both diagnose and resolve the issue:

Make sure you followed the correct setup procedures.

Navigate to Settings -> Email. Be sure that if you are utilizing SSL port 465 that you have prefixed ssl:// before Gmail's hostname.

Enable logging;

Look for any timeout entries. They would appear as: SMTP -> ERROR: Failed to connect to server: Connection timed out (110)

Verify that port 465 is open outbound on your firewall.If these steps do not address your issue, please submit a ticket.

Updated on: 23/02/2023

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