Articles on: Troubleshooting

Lost Administrator password

If you have lost your administrator password and are unable to retrive it via the "Forgot Password" tool follow the instructions below.

(Always backup your database before running any SQL command. ClientExec holds no responsibility for lost or damaged database information)

Login to your phpmyadmin.
To the left select the ClientExec Database created.
Click the "user_customuserfields" table.
Search for the userid 100
There will be a row with a value that starts with sha256: - Edit this row and delete the entire entry, example:

sha256:1000:gvoyL9UXv+lUXbdp+0+2cmJ3GpIZD7w:kWuARQ6K4HWNaopY9eQry4Wqga5MSRD5 ( DELETE THIS )

From the tables populated on the left, select the "users" table.
Click the browse tab at the top and then click Edit icon of Admin user with userid=100.
Find the password field, enter the new password and select PASSWORD from the dropdown to the left of it and then save.
Now go to the "user_customuserfields" table on the left again.
Click browse tab at the top and find the row with userid 100 and customid 4 and then make sure it's set to his email address and then save it.

Note: If the administrator is different from ID 100, you would need to look in the 'users' table for getting the ID.

Updated on: 23/02/2023

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