Articles on: Troubleshooting

[Gmail] Email was not sent due to an error in Email configuration.

This tutorial is for companies that are using Google Mail for their Outgoing SMTP mail settings.


Error:



These steps should be taken to both diagnose and resolve the issue:


  1. Make sure you followed the correct setup procedures.


  1. Navigate to Settings -> Email. Be sure that if you are utilizing SSL port 465 that you have prefixed ssl:// before Gmail's hostname.



  1. Enable logging;


Look for any timeout entries. They would appear as: **SMTP -> ERROR: Failed to connect to server: Connection timed out (110) **


  1. Verify that port 465 is open outbound on your firewall.If these steps do not address your issue, please submit a ticket.

Updated on: 23/02/2023

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