Articles on: Troubleshooting

Error communicating with ResellerClub: CURL operation failed. 7: couldn't connect to host

As with most registrars, you need to ensure that you add your server IP address with enom / resellerclub etc, so that clientexec is able to query the registrar.

The error above typically means one of two things:

You have a firewall on your server, blocking outbound connections over port 443.

Your servers IP is not on the ACL for their API.

We have noticed in the past that you may have to delete your IP from their ACL, and re-add it. Once you do this, you'll need to wait up to 30 minutes, and then the problem should be fixed.

Updated on: 23/02/2023

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