Articles on: Support Tools

How do I add the support widget on my website?

The support widget can be inserted into your Clientexec style, or your own website, to easily let users search your knowledgebase and submit a support ticket if their question is unanswered.

The widget can be configured with different wording and options to fit your needs. We've decided to use the text "Help" and for this demonstration we're going to integrate it into our Clientexec installation.

When the user clicks on the Help tab, they will be presented with the option to search your knowledgebase.

And they will be presented with current knowledgebase articles that match their search terms.

If these articles don't solve their issue, they can continue to submit a support ticket.

And that's all!

Detailed below is how to add it to your own website.

Navigate to Settings -\> Support -\> Site Widget
Configure the settings to your preference.

Click the Grab Snippet button and copy the snippet code in the popup box.
If you want the code to appear on your ClientExec installation, go to Settings -\> Company -\> Customize HTML and add the code into the body field. If you want it to appear on non-ClientExec pages then add the code to the header of your website.
Save your web page, re-upload it, and test. If it does not work, clear your browser cache and try again.

Updated on: 04/04/2023

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