Creating Direct Links to Preselect Support Departments

You can create direct links that automatically preselect a specific support department when clients submit a ticket through the Clientexec portal. This can simplify the user experience and help direct inquiries to the correct department.

https://YOURCLIENTEXECURL.com/index.php?fuse=support&controller=ticket&view=submitticket&tickettype=billing

In the example above, the Billing Department will be preselected in the support ticket submission form.

🔄 Customizing the Department

To preselect a different department, simply replace billing in the URL with the appropriate department name (as configured in your system). For example:

tickettype=general → General Department
tickettype=support → Technical Support
tickettype=sales → Sales Department

Ensure the department slug matches exactly with the configured name or alias in your Clientexec settings.

Updated on: 14/06/2025