Articles on: Troubleshooting

Why is VAT not showing?

When you navigate to a customer's profile and notice that the VAT field is not in the list of fields, this is a result of there not being a tax rule with VAT enabled.

Go to Settings > Billing > Taxes.
Click Add Tax.
Fill in the information and enable VAT.

Note: If you still do not see VAT under the user's profile, please realize that it will only show if that user is in the country where the tax rule applied. For instance, if you create a tax rule with VAT for the United Kingdom (U.K.), the U.K. clients will have a VAT field in their profile; however, clients in other countries will not. The tax rule is country specific.

Updated on: 23/02/2023

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