How do I enable PayPal refunds?
In order to enable Paypal refunds, first you will need to enable the PayPal selling tools API. Login to https://paypal.com
PayPal classic view: Go to Profile - My Selling Tools and under API Tools, click Update. PayPal new view: Go to Tools - API Access - Go to API Access
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp1_75vmkh.png)
You will then be asked to choose an option, you will want to choose Option 2 that applies to "Pre-integrated shopping carts running on your own server"
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp2_1y1xe08.png)
Next you will get an API signature.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp3_1qnlyia.png)
Enter that information into Clientexec - Settings > Plugins > Payment Processors > PayPal and scroll to the bottom of the page to enter the API username, password and signature that PayPal provided.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp4_fh8a4f.png)
When you're viewing an invoice that was paid by PayPal, you will have the option to refund the invoice through Clientexec
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp5_b2k523.png)
PayPal classic view: Go to Profile - My Selling Tools and under API Tools, click Update. PayPal new view: Go to Tools - API Access - Go to API Access
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp1_75vmkh.png)
You will then be asked to choose an option, you will want to choose Option 2 that applies to "Pre-integrated shopping carts running on your own server"
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp2_1y1xe08.png)
Next you will get an API signature.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp3_1qnlyia.png)
Enter that information into Clientexec - Settings > Plugins > Payment Processors > PayPal and scroll to the bottom of the page to enter the API username, password and signature that PayPal provided.
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp4_fh8a4f.png)
When you're viewing an invoice that was paid by PayPal, you will have the option to refund the invoice through Clientexec
![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp5_b2k523.png)
Updated on: 24/02/2023
Thank you!