Creating Direct Links to Preselect Support Departments
You can create direct links that automatically preselect a specific support department when clients submit a ticket through the Clientexec portal. This can simplify the user experience and help direct inquiries to the correct department.
In the example above, the Billing Department will be preselected in the support ticket submission form.
🔄 Customizing the Department
To preselect a different department, simply replace billing
in the URL with the appropriate department name (as configured in your system). For example:
tickettype=general
→ General Departmenttickettype=support
→ Technical Supporttickettype=sales
→ Sales Department
Ensure the department slug matches exactly with the configured name or alias in your Clientexec settings.
Updated on: 14/06/2025
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