Direct Link To Tickets Departments
If you want to create direct links for clients to submit to preselect the Support Department in their ticket submissions you can do so using a link like this:
https://YOURCLIENTEXECURL.com/index.php?fuse=support&controller=ticket&view=submitticket&tickettype=billing
In this example, that would preselect the Billing Department in the support ticket form. You can change billing to preselect other departments such as General
https://YOURCLIENTEXECURL.com/index.php?fuse=support&controller=ticket&view=submitticket&tickettype=billing
In this example, that would preselect the Billing Department in the support ticket form. You can change billing to preselect other departments such as General
Updated on: 07/09/2024
Thank you!