Articles on: Maintenance

How to Disable Live Chat

In order to disable the Live Chat plugin in Clientexec please do the following:

Click the gear icon at the bottom left of your admin panel:

Click Disable Plugin next to Live Chat:

Allow the page to refresh.

Go to Settings -> Staff / Clients -> Customer Permissions.

Click a group, and click Edit Permissions.

Click Support Permissions.

Uncheck View Live Chat.

Click Update Permissions.

Repeat step 5-8 until all of your groups no longer have access to see the Live Chat.

Note: You can take advantage of this feature by disabling Live Chat for guests so that just your registered users have access to chat with an employee. You may also create a special group which is the only one that has live chat access.

Updated on: 23/02/2023

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