> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.clientexec.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why do the characters not display properly when editing ticket?

If you edit a ticket's subject or reply and it shows all accents wrong, please ensure that iconv support is compiled into PHP.  It is required in order to display charsets.