> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.clientexec.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Welcome email is blank

If your welcome emails are blank, please do the following:

1. Go to **Settings** > **Company** > **Email Templates** , select **'Welcome Emails'** from the drop-down.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-09-30-at-14-08_ga2j9h.png)

2. Then you will see your various welcome e-mail templates, click on the welcome email template for editing and make sure that you have filled both html and text sections.
3. Also, make sure that there isn't any unwanted tags like span present in the welcome e-mail html ( you can see the source code by clicking on the 'Source Edit' button in the template box ).