> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.clientexec.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support Email Tags

You can edit your Support email templates at **Settings > Company > Email Templates** > **Support Emails**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-08-04-at-16-54_1an49ji.png)

You can use the following tags when creating or editing a support email:

| Tag | Description |
| ---- |
| [TICKETNUMBER] | The support ticket number. |
| [DESCRIPTION] | Support ticket description. |
| [TICKETURL] | Url to the Support Ticket. |
| [TICKETSUBJECT] | Subject of Support Ticket. |
| [TICKETTYPE] | Type of Support Ticket. |
| [DEPARTMENT] | Department Ticket is assigned too. |
| [CLIENTNAME] | Client's first and last name. |
| [CLIENTEMAIL] | Client's Email. |
| [CLIENTNUMBER] | Client ID Number. |
| [ORGANIZATION] | Client's Organization. |
| [COMPANYNAME] | Company name. |
| [COMPANYADDRESS] | Company address. |
| [SUPPORTEMAIL] | E-mail to support staff. |
| [CLIENTAPPLICATIONURL] | URL to Clientexec. |
| [FORGOTPASSWORDURL] | URL to retrieve forgotten password. |
| [COMPANYURL] | URL to your web site. |