> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.clientexec.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I enable PayPal refunds?

In order to enable Paypal refunds, first you will need to enable the PayPal selling tools API. Login to [https://paypal.com](https://paypal.com) 

1. **PayPal classic view:** Go to Profile - My Selling Tools and under API Tools, click Update. **PayPal new view:** Go to Tools - API Access - Go to API Access

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp1_75vmkh.png)

2. You will then be asked to choose an option, you will want to choose Option 2 that applies to "Pre-integrated shopping carts running on your own server"

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp2_1y1xe08.png)

3. Next you will get an API signature.

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp3_1qnlyia.png)

4. Enter that information into Clientexec - **Settings** > **Plugins** > **Payment Processors** > **PayPal** and scroll to the bottom of the page to enter the API username, password and signature that PayPal provided.

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp4_fh8a4f.png)

5. When you're viewing an invoice that was paid by PayPal, you will have the option to refund the invoice through Clientexec

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/pp5_b2k523.png)