> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://docs.clientexec.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Can I Change The Numbering of My Support Tickets?

By default, when you install Clientexec, your ticket numbering will start at 1000. If you want to change this number you have a 
couple of options.

### Option 1:

If this is a fresh install or you currently have 0 tickets, you can go to **Settings** > **Support** > **General** then for the input  **Support Ticket Start Number** you can enter the number you want to use.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-08-26-at-12-18_218n1w.png)

### Option 2.

If you already have existing tickets then option 1 will not work for you. What you can do is adjust this setting with an SQL query. To do this go to **Settings** > **Utilities** > **SQL Tool** and using the following query:

```html
ALTER TABLE troubleticket AUTO_INCREMENT = newStartingNumber
```

Change the **newStartingNumber** to the number you want to use. 

|| IMPORTANT: This number must be HIGHER then your current highest ticket number. So if your last ticket number was 1020 for example then you will need to use a number higher then that like so:

```html
ALTER TABLE troubleticket AUTO_INCREMENT = 5000
```

Using that query, your next ticket generated would be Ticket number 5000.