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# How Can Clients Cancel a Package?

If your client asks how they can cancel their Hosting (or other service) package, here are the steps for them to follow:

1. First they would go to **Packages** > **My Packages** in the Client area.
2. Next to the Package they want to cancel they would click on the **Clog** icon under the Action table and click **Cancel Package**.

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-12-at-17-38_1g7upeg.png)

3. They would then fill out the reason for the Cancellation and under **Cancellation Type** select how soon they would like to cancel the package.

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-13-at-14-57_1pjbbpp.png)

And that is it!

### Admin Actions:

Once the Client submits their cancellation request, under **Dashboard** > **Needs Your Attention** you will see a pending cancellation request (or go to **Accounts** > **Packages** > **Cancellations**), and you can cancel their packages there.

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/2023-03-13_sg5m85.png)

If they pay with a Paypal Subscription, remember to to [cancel that](/en/article/automatically-cancel-paypal-subscription-zfm6nx/).