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# Google Apps / Gmail Support

Gmail accounts do work 100% with ClientExec for both sending e-mail and pop3 routing rules with the fetchticket service. The following is a quick guide to setting this up:

1. To create a rule, go to **Settings** > **Support** > **Routing**
2. Click the  Add Routing Rule button.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-08-06-at-12-37_ck2p3u.png)

3. Give the rule a name and change the request source to E-mail POP3 Fetching.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-08-06-at-12-39_1qhn1kh.png)

Also: 
* The E-mail server hostname needs to be set to use:  ssl://pop.gmail.com
* The E-mail server port should be set to use: 995
(For sending mail, it is ssl://smtp.gmail.com and port 465)
* Add your email address & password.

4. Change the User Type and Actions tabs if needed and then save.

**If you are using both SMTP and POP routing**  then you need to change a configuration option in  gmail, in order for CE to correctly parse the e-mails.

Under Settings, turn off "Conversation View".

By default, Google allows for "threaded" e-mails, which breaks the fetchticket service. Turning off Conversation View fixes the problem.