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# Creating Direct Links to Preselect Support Departments

You can create direct links that automatically preselect a specific support department when clients submit a ticket through the Clientexec portal. This can simplify the user experience and help direct inquiries to the correct department.

https://YOURCLIENTEXECURL.com/index.php?fuse=support&controller=ticket&view=submitticket&tickettype=billing

In the example above, the **Billing Department** will be preselected in the support ticket submission form.

#### 🔄 Customizing the Department

To preselect a different department, simply replace `billing` in the URL with the appropriate department name (as configured in your system). For example:

* `tickettype=general` → General Department
* `tickettype=support` → Technical Support
* `tickettype=sales` → Sales Department

Ensure the department slug matches exactly with the configured name or alias in your Clientexec settings.