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> Use this file to discover available pages before exploring further.
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# Auto Suspend/Unsuspend Packages and Services

To auto suspend or unsuspend services in Clientexec (example would be to suspend services for non-payment) follow these steps:

1. First ensure you set up the cron job on your cPanel, Directadmin or other panel. You can find those details [here](/en/article/how-to-set-up-cron-job-apnpq/).
2. Next, go to **Settings** > **Plugins** > **Automation Services** and in the dropdown select **Auto Suspend / Unsuspend**.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/9/5/a/895a2775afb3f800/screenshot-2026-07-28-at-15-50_xe4e3.png)

3. Select **Yes** for enabled in order to activate this feature. And go through the other options:

| Field Name | Description |
| ---- |
| E-mail Notifications | When a package requires manual suspension you will be notified at this E-mail address. If packages are suspended when this service is run, a summary E-mail will be sent to this address. |
| Suspend Customer | When enabled, all customers packages will be suspended if a recurring fee not associated with a package is overdue. |
| Enable Unsuspension | When enabled, suspended and paid packages will be unsuspended when this service is run. |
| Days Overdue Before Suspending | Only suspend packages that are this many days overdue. Enter 0 here to disable package suspension |
| Create Ticket | When a package is suspended, automatically create a ticket under the user's account and notify him. |
| Ticket Assign To | If Create Ticket is set to YES, select here to whom you want the ticket to be assigned. |

4. Next select when you want this specific Automation setting to run. For example, to have the **Auto Suspend / Unsuspend** run daily at 10 PM, 
under **Run schedule - Hour** change the '*' to 22 and leave all the other inputs as '*'. 

![](https://storage.crisp.chat/users/helpdesk/website/895a2775afb3f800/screenshot-2023-03-30-at-17-38_ihzxby.png)

5. Click **Update Settings**.