Articles on: Maintenance

How to Disable Live Chat

In order to disable the Live Chat plugin in Clientexec please do the following:


  1.   Click the gear icon at the bottom left of your admin panel:


  1.   Click Disable Plugin next to Live Chat: 




  1.   Allow the page to refresh.


  1.   Go to Settings -> Staff / Clients -> Customer Permissions.


  1.   Click a group, and click Edit Permissions.


  1.   Click Support Permissions.


  1.   Uncheck View Live Chat. 




  1.   Click Update Permissions.


  1.   Repeat step 5-8 until all of your groups no longer have access to see the Live Chat.



Note: You can take advantage of this feature by disabling Live Chat for guests so that just your registered users have access to chat with an employee. You may also create a special group which is the only one that has live chat access.

Updated on: 23/02/2023

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